Job Title

Customer Service Representative As an CSR at Maxima Apparel Corp, you will play a crucial role in our mission to deliver high-quality products efficiently. This role will support all customer order management aspects ensuring fulfillment success and accuracy. - Ensure we are providing the optimal MX (Maxima Experience) - Reconcile daily receipts from the production and facilitate accurate allocation to customer orders - Respond to all customer and sales inquiries in a professional and timely manner - Process orders, returns, credits, allocation and invoicing with accuracy and within SLAs - Support any/all customer order management tasks - Collaborate with US and overseas counterparts on daily workload needs and problem-solving. - Ensure rigorous compliance due diligence on an individual customer basis - Research Customer chargeback claims - Handle Sales requests with efficiency and professionalism You should have… - Strong Communication: Success in this role hinges on your capacity to communicate effectively both vertically and horizontally with cross-functional team members, ensuring seamless collaboration. Command of English is very important. - Problem-Solving Skills: Ability to analyze challenges and present effective solutions to the Leadership Team, demonstrating your ability to think critically and find innovative solutions. - High Responsiveness: You should be highly responsive, ready to address challenges promptly with a creative problem-solving mindset. - Time Management Skills: This role will require you to focus on meeting SLAs interdepartmentally and within the order shipping windows Education and Experience: - 4-5 Years of Working Experience: You should have a strong background with 4-5 years of experience working in a professional setting and with customer service/order processing experience. - Proficiency in Microsoft Office Suite: Being proficient in Excel and all other Microsoft Office applications is essential, enabling you to efficiently manage data and generate reports. - Organizational and Communication Skills: Your role will require excellent organizational and communication skills, underpinned by meticulous attention to detail, ensuring precise execution of tasks and effective collaboration with team members. *Please attach your resume in English, as it needs to be sent to our U.S. corporate office*.