Job Title

Location: Remote Experience: 2+ Years (Workday HCM) English Level: B2+ (Upper-Intermediate or higher) We are looking for a Tier 1 Workday helpdesk resource. Primary duties will be around EIBs and reassigning user-based security roles, the candidate will manage around 80% of all tickets. - Act as first point of contact for Workday-related support requests via ServiceNow ticketing system. - Provide guidance on basic navigation, functionality, and troubleshooting with Workday HCM skus. - Assist users with password resets, login issues, and general system access problems. - Document and track all inquiries in the helpdesk system, ensuring timely resolution and follow up. - Escalate unresolved or complex issues to Tier2 support or Workday functional teams. - Maintain knowledge base articles and FAQs for common Workday issues. - Ensure compliance with company policies and data security standards when handling sensitive information.