Job Title

_Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities._ Weu2019re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant! We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a **Service Desk** **Objectives of this role** u00b7 Handle inbound calls in a timely manner u00b7 Follow communication scripts and use knowledge of the companyu2019s products and services to go off-script when necessary u00b7 Identify customer needs, research issues, resolve complaints, and provide solutions u00b7 Maintain ownership of calls throughout the lifecycle of a calleru2019s request. **Responsibilities** u00b7 Memorize scripts for products and services, and refer to them during calls u00b7 Build positive relationships by going above and beyond with customer service, ensuring that all questions and confirmations are handled appropriately u00b7 Meet daily qualitative and quantitative targets for yourself and achieve all objectives for service, productivity, and quality u00b7 Create and maintain record of daily contacts in the ticketing system. u00b7 Resolve incidents, requests and queries from end users through the use of Knowledge articles **Required skills and qualifications** u00b7 Experience working in an IT Service Desk environment. u00b7 Strong active-listening and verbal-communication skills u00b7 Ability to multitask and manage time effectively u00b7 Willingness to learn fast IT support u00b7 Work on a hybrid model (1 month in office u2013 1 month at home) u00b7 Great customer experience skills. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.