Be a part of Stefanini!At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future.¡Apply Onsite Technical Support L2/L3!Requirements:1 years of experience providing technical support to Level 2 and Level 3 users.Offer on-site, phone, and chat support.Resolve complex technical issues.Collaborate with cross-functional teams to ensure timely solutions.Document and track technical problems and solutions.Participate in continuous improvement initiatives.English proficient (must)Essential Duties and Responsibilities:Maintenance, detection, and troubleshooting of computer equipment, mobile devices, and applications.Knowledge of Windows operating systems.Basic knowledge of Linux and macOS.Proficiency in Google Suite and Office (preferably 365).Installation of printers/troubleshooting laser and thermal issues.Knowledge of Active Directory (password resets, user creation, privilege assignment, group creation and assignment).Understanding of networks and diagnostics in TCP/IP protocol.User support via ticketing system.Management of IT inventory and assets.What’s in for you?On-site employment (Santa Fé, CDMX)Training PathLife insurancePunctuality bonusGrocery vouchersRestaurant vouchersLegal benefits + Profit sharing (PTU)Learning and Mentoring platformsDiscounts at language schoolsGym discount
Job Title
Onsite Tech Support L2