Job Title

Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve. MAIN PURPOSE The Boutique Manager will be in charge to manage a sales team and execution of operational and administrative responsibilities of a Montblanc Boutique maintaining standards of a luxury brand with excellent customer service, product knowledge, alignment with compliance, personal presentation and great teamwork. The Boutique manager oversees all aspects of the retail boutique operations and leads the sales team. KEY RESPONSIBILITIES: Sales and compliance Accountable for the whole Boutique Plan with positive results, impact and development. Responsible for meeting monthly sales budgets and growing the results. Able to diagnose opportunities to execute weekly and monthly sales plans to reach sales objectives. Daily briefing to align the team to reach sales objectives. Responsible for timing and accurate reporting in sales, stock and CRM. Assisting on the Boutique sales floor as needed to coach the team, welcoming clients, presenting new collections, escorting clients to the door, etc. Analyzes the store’s retail performance KPIs (UPT, AUP, AVB, conversion rate), identifies business opportunities and establishes action plans. Responsible for audit results, net promoter score, mystery shopper results. Process bank deposits and perform cash register daily reconciliations. Ensure secure and accurate use of cash register, including the opening, balancing, checking and closing. Ensure prompt ordering of stationery and boutique supplies. Develop and maintain expert standards of product knowledge. Strong knowledge of competitors and stays updated on the luxury industry. Understand type of customers and product categories in order to monitor sell-through in the Boutique. Analyze sales stock to ensure the Boutique has the ideal stock depending on its cluster. Inventory executions, reporting and control through SOVIA tool. Manage and control product inventory. Follow up on shortages and prevent with a business perspective. Manage along with Marketing team and supervise special activations, events, campaign launches, inside/outside the Boutique. Profit management, petty cash and money laundering processes. Work closely with ROM to follow up Boutique plans and ensure operational processes in the Boutique. Customer Experience / Customer Relationships Customer obsessed. Establish and maintain a strong client relationship. Always provide a high level of customer service and ensure their team is committed to giving a high level of service, including prompt response to client requests/complaints. Handle and supervise that all text messages with clients are sent in a professional manner. Keep accurate control records of all customer repairs (ensure the Boutique sends repairs to SAV and communicate repairs status to clients on time). Protect and assure a professional use of data information. Prospect new clients. Follow up CRM objectives. Support the team in closing sales of HA pieces. Reporting: Daily preparation of sales objectives and communicate to the team. Monitor and measure KPIs results and share with the team to state a strategic plan. Provide relevant weekly analysis regarding Boutique sales results to state a strategy and establish action plans to achieve sales objectives. Share best practices with the team in weekly meetings. Trainings: Responsible for communicating, training and coaching the team. Responsible for developing sales associates to become HTI ambassadors. Train and coach the team on the retail signature ceremony and the best clienteling practices. Connect, engage and inspire customers. Weekly follow up in MeApp, e-learning and team trainings. Team Spirit Recruit, develop, train and coach the boutique team. Strong communication with the team to align brand and Boutique objectives. Set individual and store objectives to coach and develop the team. Proactively identify and hire new talent that will continue to elevate the business. Motivate the team and promote a positive and supportive work environment. Continuously encourage, coach, and provide qualitative feedback, using reward and recognition as well as performance management processes to improve team engagement. #J-18808-Ljbffr