Job Title

Unox Mexico, market leader in the production of high-end ovens, certified as Great Place to Work® in Mexico for the second consecutive year and as Best Workplace™ since 2024, is looking for a On Site & Service Trainer to join the Unox Mexico Service Team. In this role, you will provide essential support to both customers and internal teams, ensuring optimal use of Unox products and services.Main Activities:The professional objective will be to provide an excellent firstlevel service supportto UNOX service network in Monterrey and the north of the country.Create and deliver training courses and mentoring to the entire global network of service partners in Mexico by conducting classroom trainings, seminars and interactive courses and by providing mentoring and training at the installation site of UNOX customers.Audit of the activities and performances of our service partners by conducting visits at the installation sites handled by the service partners.Repair UNOX equipmentInstall UNOX equipment and train the customers on how to use itMake detailed and complete reports of the problems found in the fieldProvide service and customer support during field visits or dispatchesFollow all company’s filed procedures and protocolsIdentify the root cause of thefailure of UNOX equipment.Manage all on site installation, repair, maintenance and test tasksDiagnose errors or technical problems and determine proper solutionsProduce timely and detailed servicereportsArrange training and development programsbased on the needs of UNOX servicepartnersSchedule and provideregular training sessionsand classes for UNOX servicepartnersModify training materialbased on qualitymonitoring trends, additions, updates and changes according to the UNOX service academy team in UNOX HQ.Maintain updated recordsof trainingDevelop and improve the service network in the North of MexicoRequirements:Bachelor’s degree in engineering: electrical/electronic/mechanicalEnglish (both verbaland written) (Optional)3+ years of experience in maintaining food equipment and delivering trainingGood knowledge of SAP (Optional)Good knowledge of Salesforce (Optional)Availability to travel within the north of MexicoCommunication skillsExcellent listening and questioning skills,combined with the ability to interact confidently with customers to establish what the problem is and explain the solutionConfidence, patience, politeness, tact and diplomacyAbility to work well under pressureOrganizational skills, time-management skillsGood diagnostic and problem-solving skillsA strong customer focusAttention to detailWhy Unox?Continuous Innovation: Unox is at the forefront of technology and innovation, offering its employees the opportunity to work on pioneering and challenging projects.Work Environment: We have been certified by the Great Place To Work Institute as one of the top 100 companies in Europe. Our young and positive work environment fosters collaboration and values the ideas of all our employees. We regularly organize company events for networking and team building with colleagues.Professional Growth: Unox invests in the development of its employees through continuous training programs, individual coaching, and career opportunities, ensuring constant personal and professional growth.Work-Life Balance: We offer a Wellbeing program rich in benefits and flexible policies that promote work-life balance and the well-being of our employees.The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.