Job Title

This is the job description:What you will do:The HR Analyst is responsible for providing support on issues/inquiries related to our processes and to maintain day-to-day operation to deliver results.The HR Advisor will collaborate with HRBP’s, Tier 2 and COE’s providing HR Services support.The Responsibilities are:- End-to-end Ownership of employees inquires (wired and non-wired) and people leaders, either by phone support or cases. - Participate on the creation of knowledge articles to enhance knowledge base. - Specialized in Standard and non-standard HR policies practices. - Onboarding and offboarding support. - Process transactions in our HR system (Workday, SNOW ), to ensure data accuracy and provide support to employees and former employees. - Provide specialized administrative support to HR Responsible, Managers and Vendors. - Reporting and auditing Data Management. - Coordinate and manage interactions with Vendors and COE (Center of Expertise) for our day-to-day. - Ensure execution under the Service Model SLA’s and Key Performance Indicators defined by leadership in regards of calls, cases, and transactions. - Analyst may be assigned to one or more functional areas as part of their responsibilities and perform a variety of activities both front and backstage (first point of contact or transactional support). - Support employees on enrollment to different Paysilps tools and payroll systems like: ADP /Meta4/Workday. - Perform overpayment calculations, military or jury duty and any other calculation needed to perform the functions.What we look for: (REQUIREMENTS)- Fluency in English and Portuguese (Advanced Level) - Oral and written communication skills. - Bachelor’s degree in HR, Finance, Business, or related field required. - Excel skills. (Pivot tables, macros, etc.) (Desirable). - High Customer Service orientation. - Excellent organizational skills and ability to track and follow up.Soft Skills / Communication:- Analytical thinking skills - Attention to details. - Manage multiple priorities simultaneously. - Excellent planning, organization, and time management skills. - Ability to understand and successfully develop partnerships with customers and peers.Job experience- Desirable working experience in a HR Service Centers, HR operations or Payroll areas. - Experience in Human Capital Management systems (Workday, Service Now, Oracle).