Job Title

We’re Hiring: Learning & Development Associate (Reservations & Customer Service)We’re looking for a highly adaptable and positive professional to join our team as a Learning & Development Associate. This role is ideal for someone who thrives in a dynamic environment, enjoys collaboration, and is passionate about training and developing customer service teams.What You’ll Do:- Train and onboard new Contact Center representatives on policies, procedures, systems, and customer experience best practices. - Develop and update training programs, materials, and knowledge bases. - Conduct needs assessments and identify areas for training improvements. - Maintain training records and provide ongoing coaching. - Work in a flexible and fast-paced environment, ensuring an engaging learning experience.What You’ll Need:- 1+ years of training experience, including program development and management (at least 1 year in a call center/customer service environment preferred). - Strong leadership and communication skills, with the ability to motivate and inspire teams. - Excellent problem-solving and strategic thinking abilities. - Familiarity with virtual collaboration tools and Microsoft Office proficiency. - Flexibility to work a variable schedule between 6 AM and 11 PM, including weekends as needed.What You’ll Get:- $18,000 MXN before taxes - Superior benefits to those required by law - Grocery vouchers - Private medical insurance (SGMM) - Life insuranceIf you’re ready to take on a rewarding challenge and help shape a top-tier customer service team, apply now!