Job Title: Player Support AgentLocation: Remote. Only for people in Mexico. Night shift from 11 pm to 6 am.About MotivusAt Motivus, we’re redefining digital transformation by combining cutting-edge technology with a culture focused on innovation, sustainability, and impact. Our team of over 1,600 professionals, delivering high-impact software and digital services that empower clients to reach new heights. As part of Motivus, you’ll not only work on groundbreaking solutions that drive change but also enjoy ample opportunities for professional growth, skill development, and career advancement. Join us to collaborate with passionate individuals dedicated to building a future where technology and human potential thrive together.You will fit in here if...You love to solve complex business problems and work with clients who value your technical expertise.You aren't afraid to fail, and you thrive in an ever-evolving environment.You enjoy working on a team in a diverse, multi-disciplinary capacity driving toward common goals and outcomes.On any given day you might...Player Support Agents are customer-focused individuals that understand the highs and lows of online geek and gaming culture and are able to use that knowledge to empathize with our players. You will work within a high-performance team and continually provide unique experiences and efficient solutions that help our players get back into the game as soon as possible.The ideal person...Manage interactions with players focused on providing the best possible experience within our scope.Understand internal processes and continuously update your knowledge.Ramp up towards our internal productivity and satisfaction thresholds.Contribute to our continuous improvement model.Relevant traits or valuesHonestyRespectHigh energyLogic ReasoningInvolvement in gaming communitiesGood at expressing yourself (verbally and in writingRequired Qualifications:High-school diploma or equivalent1 year of professional experience in a Customer Service positionB2+ English Level proficiencyAdvanced writing skillsProficiency in Windows and Office applicationsActive Gamer: MOBAS, Shooters, etcNight shift from 11 pm to 6 am.If you are from another state of Mexico. It is mandatory to have availability to attend the selection process which is in CDMX.Desired Qualifications:Technical or social science background. Degree or relevant experienceOne year + professional experience as a Customer Service agent (ticket handling)C1 English Level proficiencyExperience in the following games: MOBAS and ShootersGeneral videogame experienceOur Perks...The AgileThought Player Support Team has a focus in caring for their agents for them to be able to care for the players. This is shown by providing all the benefits required by law, competitive 100% payroll salary, health insurance, life insurance, additional PTO days and food vouchersWhat We Offer...Globally distributed workforce who will challenge you to be betterSmashing benefits that work for your lifestyleFlexible time-awayJoin us!We want to work with smart, creative and interesting people! Don't see a position that fits perfectly? Keep an eye on our careers page as we are growing and adding new opportunities every day! We want to meet you!The fine print...If you have any requests or requirements that would support you throughout the interview process, please reach out to us.AgileThought is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local law.Let’s re-imagine the future of technology together!
Job Title
Player Support Agent JR