Job Title

**Job Description** u00b7 Position is for a Functional Support Analyst with a technical background in Financial Close and Consolidation (FCCS), Account Reconciliation (ARCS), Enterprise Data Management (EDMCS), Profitability and Cost Management (PCMCS), Tax Reporting (TRCS), Narrative Reporting (NR), Data Management (DM), EPMAutomate of products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. u00b7 The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems. u00b7 The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident. u00b7 The key skills use daily are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It an opportunity to work with Cloud customers. This work includes: u00b7 Work directly with Customers for o Advising on complex use of Oracle products o Resolving highly complex and mission-critical issues o Manage highly complex and critical customer issues o Serve as Situation Manager on highly sensitive issues o Consult with Management in directing resolution of critical Customer situations u00b7 Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions u00b7 Formal mentoring for promoting the technical and professional development of others u00b7 Creation/review of Knowledge Articles **Responsibilities** **Qualifications:** 3 to 8 years In depth knowledge of: Account Reconciliation, Enterprise Data Management, Financial Consolidation and Close, FreeForm, Narrative Reporting, Planning, Tax Reporting ,Profitability and Cost Management. **Others** o Exhibit effective analytical skills & organizational skills o Good command over spoken & written English o Interact directly with customers and follows through on all assignments and takes ownership of customer issues o Seeks innovative ways to improve the process of delivering solutions to customers o Strong written and verbal English communication skills; multi-lingual a plus o Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features u2013 and use this learning to deliver value to customers on a daily basis Career Level - IC4 **About Us** As a world leader in cloud solutions, Oracle uses tomorrowu2019s technology to tackle todayu2019s challenges. Weu2019ve partnered with industry-leaders in almost every sectoru2014and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. Thatu2019s why weu2019re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. Weu2019re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteransu2019 status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.