Job Title

We are seeking an experienced AI Operations Manager to lead our Prompt Engineering and Evaluation teams. In this leadership role, you will oversee the development, implementation, and optimization of AI-driven products and features while managing a team of Prompt Evaluation Associates.You'll be responsible for establishing operational excellence, driving continuous improvement, robust reporting, and ensuring our AI solutions deliver exceptional value to our clients by laser-focusing on a successful outcome.This role demands strong leadership, cross-functional collaboration, and a strategic mindset, combined with a deep understanding of AI technologies (and data analytics).What you’ll do:Operational Excellence- Establish, implement, and optimise operational standards, workflows, and best practices for prompt engineering and evaluation. - Drive continuous improvement initiatives, leveraging data to enhance efficiency, quality, and scalability.Cross-Functional Collaboration- Build and maintain strong relationships with clients and key stakeholders, ensuring transparency through effective reporting and communication.Innovation & Data-Driven Decision Making- Drive innovation in prompt engineering methodologies and evaluation frameworks. - Define, track, and analyse Key Performance Indicators (KPIs) to measure operational success and inform strategic decisions.Technical Oversight- Supervise the crafting, testing, and refinement of AI prompts for data generation - Support team members in understanding AI behaviours, conducting evaluations, and enhancing prompt strategies.What We’re Looking For:- 10+ years of operations management experience, ideally in AI or tech. - 5+ years leading teams of 5+ people. - Strong understanding of large language models (LLMs) and prompt engineering. - Proven leadership skills with a data-driven, problem-solving approach. - Excellent communication skills for collaborating with technical and non-technical stakeholders. - Strategic thinker with the ability to turn business needs into actionable plans. - Adaptable and resilient in a fast-paced environment. - Passionate about AI, machine learning, and technology. - Familiar with performance metrics, productivity tools, and cross-cultural teams. - Fluency in English (verbal and written). - Experience with generative AI tools (ChatGPT, Gemini, Claude, etc.) and basic Python. - Experience in localization, classifiers, search quality rating, annotation, or QA platforms is a plus. - Strong background in data analysis and algorithm development.Additional information:- We are only accepting resumes and applications in English. - The role is exclusively open to candidates based in Mexico City.