Job Title

POSITION SUMMARY Investigates and ensures resolution of customer service requests. Reconciles and communicates information from a variety of sources to ensure accurate resolution.RESPONSIBILITIESReturn Quote to customers and timely mannercontributor to revenue regeneratorAttend warranty claims and sales ordersOrder entries into oracleOrder creationChanger Orders CreationFollow up ordersArrange returns materials to suppliers.Continue communication with customersMaintains accurate and complete documentation of customers communication and action taken. Control of documents including customer folders, quotes, purchase orders, etc.Liaison between different internal departmentsAble to communicate with all levels of management and non-management personal.Able to identify potential problems and escalate as necessary.Work with KPI and generates sales and warranty reports. Create RMA’sCreate credit for service parts ordersQUALIFICATIONSBachelor’s degree or equivalent in manufacturing, business or supply chain. Fluency in English and Spanish required (read, write and speak).Oracle Work under pressureGood and strong verbal and written communication. Proactive and Sense of urgencyInitiative to investigate and resolve problemsMicrosoft office (Excel, Word etc.)TeamworkService attitudeDemonstrating Ethics and IntegrityMinimum 1 years of experience in factory environmentAble to read schematicsBeing organized