Job Title

Hussmann Technologies de Baja California SA DE CV.Is a company that manufactures refrigerators from different international brands.We are looking for youJoin our team.Únete a nuestro equipo de trabajo.Di SI a la oportunidad.Work under the direction of the Customer ServiceAssistant Manager. Coordinate department daily operations and workflow. Responsible for parts, Raw material invoicing and Finished Goods accounts. Ensure that product meets customer specifications. Providecustomer and field support, as well as making sure all invoicing pertainingassigned accounts is completed. Duties and Responsibilities: Process orders received from customers and Sales departments.Verifies parts availability and order parts as needed to complete customer orders to ensure accuracy on the PO before processing ordersTracks backorder items and maintain customer communication with ETAsCreate purchase orders for parts, Finished goods product and Raw materialInvoice material and ordered parts in SAP system.Managing and printing reportsAnswering customer phone calls, inquires and heavy email communicationReview parts list and update material master it in SAP system.Print and review outstanding customer orders reports and parts availabilityVerify prices on PO and Invoice before process invoice from vendorsPrice registration as neededFollow all Company policies and safety rules.Perform other duties as assigned.Handle customer complaints and resolve issues related to products, services, or deliveries, ensuring customer satisfaction.Analyze customer complaints and feedback to identify areas for improvement in service or product quality.Implement corrective actions and communicate with relevant teams to prevent future issues. Education/Experience:High school diploma or equivalent2 – 3 years of experience in manufacturing environment preferredPrior office customer service experience required.Proficient in Microsoft Excel or similar tools for creating reports, tracking data, and analyzing customer service trends. Advanced conversational English. Skills and Abilities:Good written and oral communicationKnowledge of company products / ability to quickly obtain product informationAbility to work cooperatively team membersAbility to work under pressure and helpStrong time management skillsIntermediate Microsoft Office suite user2-3 years of experience in an office settingCustomer service experienceProven data entry skillsSAP (or similar) software experience preferredAbility to remain focused to ensure accuracy of work.Strong problem-solving and conflict resolution skills.*****Work as an individual contributor with no staff in charge********