Job Title

Afni is hiring Insurance Project Coaches for our growing insurance program who are responsible for supervising and developing a team of insurance service or sales consultants. Your role will focus on driving performance, building a motivated team, and fostering individual skill development. What you will be doing:Maximize Team Potential: Work closely with your team to leverage their natural talents and maximize their performance.Team Management: Supervise a team of 15 or more insurance service or sales consultants who engage with existing and prospective customers to offer tailored solutions.Collaboration: Partner with management and peers to identify best practices and brainstorm solutions to both minor and major challenges.Performance Improvement: Identify opportunities for individual and team performance enhancement, implement improvement processes, and close performance gaps.Conflict Resolution: Effectively resolve conflicts and achieve outstanding results by balancing empathy, care, and performance for both customers and staff.Administrative Duties: Handle administrative tasks such as managing time off, approving payroll adjustments, ensuring schedule adherence, and monitoring performance metrics.What you will need:High school diploma or equivalent and previous supervisory experience in a call center environment.Ability to communicate direction in a clear and concise mannerPossess a strong customer service background with the ability to drive results for your team.Possess strong leadership and relationship skills.Have a naturally positive attitude.Know your way around Microsoft Office products.Are a problem-solver with a genuine desire to help people be successful.Can work on more than one thing at a time and know how to prioritize.Are ready to be part of a team and contribute to Afni's success.