Job Title

Customer Services Executive Job ObjectiveGuarantee the administration of RICOH services assigned.FunctionsMake follow-up sessions with clients about the services provided, presenting status, progress, and indicators.Control and supervise all the KPI’s related to the Aftersales operations.Ensure contract compliance, ensuring SLAS and KPIS.Personalized attention to ensure customer satisfaction.Solve incidents, answer questions and problems with the service through your team. Coordinate activities with other areas to fulfill the service.Channel complaints that cannot be resolved to Service representatives.RequirementBachelor of Administration, Business or SystemsExperience of 3 years in Service ExecutiveExperience in commercials process English conversational BenefitsCompetitive base salary according to experience.Prestaciones superiors a las de la leyAbove the law benefits.Hired directly with the company.Career plan and real growth opportunities.