Job Title

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!About the role: Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate. The Customer Quality Documentation Expert ensures professional and timely responses to customer technical documentation requests, specifications, questions related to BC programs, factories and products. This role will be responsible for maintaining a strong working knowledge of customer requirements, BC food safety programs, BC specifications, regulatory requirements and claims. This position will maintain close working relationships with various departments including: Food Safety, Microbiology, R&D, Regulatory Affairs and our Commercial Teams to ensure alignment with internal and customer expectations. Key responsibilities include: Provides professional and timely responses to customer technical documentation requests and questionsConduct customer specification reviews and align requirements with BC requirements/capabilities, negotiate and offer alternative options where appropriate. Assures the implementation of customer requirements into BC Quality Systems including the certificate profilesAnalyzes customer inquiries to identify recurring questions and areas for improvement and efficiencyWhere appropriate, identifies improvement areas, define and follow up on the action plansUnderstands, review and provides feedback on the impact of projects regarding customer requirementsEnsures constant communication with all parties involved in order to maintain the integrity of the documentationsystems, technical and regulatory databaseResponsible for managing online documentation websites for our different user groups. About you:Bachelor Degree in Food Science/Food Technology or equivalentKnowledge of Food Regulations, GMP, HACCP and Basic MicroFSMA knowledge a plusBasic food process operations (ideally Confectionary, Biscuits, Snacks, Nuts, ice-cream, Fillings)Min. 3 years experience in similar rolesExcellent verbal and written communication skillsComputer Software Programs such as word, excel, SAP experience a plusFluent in English and Spanish, additional languages are an asset (French and Portuguese) What you can expect from Barry Callebaut:What you can expect from Barry Callebaut:Competitive salary and comprehensive benefits packageEnvironment that welcomes workplace flexibilityAn atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!Ability to grow personally and professionally within an organization that values development and internal career growthBe part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.