Job Title

The Customer Service Representative plays the role of problem solver and handles the relationship between our customers and the factory. To succeed in this position, one needs excellent communication skills, and a positive, friendly, can-do attitude. The CSR offers solutions to day to day order problems, working with our Material, Operations, and Sales teams.Responsibilities- Resolve customer conflicts and handle escalation procedures - Enter and confirm daily orders (and change orders) in a timely manner. - Communicate any order problems, such as price or part number mismatch, with the customer quickly, along with a recommended solution. - Manage customer portals, forecasts, and bonded inventory requests. - Proactively update customer on status of problem resolution until completed. - Work with the shipping and planning area to establish appropriate shipping dates. - Review backlog on a regular basis and proactively communication errors or new ship dates with the customers - Communicate with, and as a member of, the Ohmite Sales Team. - Cross training with co-workers (customer service) to cover absences. - Escalate important issues, and let the customer know who is involved. - Coordinate and lead internal problem-solving teams.Qualifications- Bachelor's degree or equivalent experience - 5+ years' of customer service - Bilingual, Excellent written and verbal communication skills - Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) - D365 - Quality Systems (ISO9001, IATF, AS9100)