Job Title

POSITION OVERVIEW: Oversee each station inbound/outbound air/ocean/road day to day operations. Troubleshooting for operation issues.Set up and implement operation process.Set up KPI to control operation service quality.Liason with overseas station provide service with Mexico and USACoordinate with MD, provide necessary BI report.KEY RESPONSIBILITIES:Manager to oversee day to day operations.Train new personnel in logistics and operations software. (Cargowise)Coordinate logistics shipment import/export, air/ocean, warehouse and trucking.Provide customer service and problem/conflict resolution.Manage client on-boarding and maintenance specific to Freight, including Audit, Freight Pay, and TMS, as well as implementation of new services for existing clients (less-than-truckload, international, freight forwarding, warehousing, and/or truckload)Manage client off-boarding specific to Freight (less-than-truckload, international, freight forwarding, warehousing, and/or truckload)Manage overseas audit process, ensuring accurate auditing of our clients Freight invoices according to company and client specific SOPsManage direct reports with responsibilities for Freight Audit and Managed ServicesPerform data analysis for clients in relation to Freight shipmentsManage Freight RFPs for clients including bid preparation, rate comparison and analysis, as well as implementation of new carriersIdentify and implement continuous improvement ideas to enhance our processes and technology offering related to Freight Audit, Freight Pay, and TMSManage Special Projects as assignedQUALIFICATION AND SKILL REQUIREMENTS:Able to thrive in a fast-paced environment and effectively prioritize numerous responsibilitiesAble to anticipate needs and provide solutionsAble to show and demonstrate initiative, professionalism, poise, and flexibility on a consistent basisAble to work within an environment of frequent interruptions, conflicting priorities, and varying workloadsAble to observe strict confidentiality in all aspects of services providedAble to interface effectively with a wide variety of internal and external clients, demonstrating strong interpersonal skillsAble to operate independently with minimal supervisionAble to accomplish tasks in a detail oriented and thorough mannerAble to stay organized and maintain detailed and updated records, as well as prepare required documentation to report to your supervisorAble to demonstrate effective time management skillsAble to adapt and learn quicklyBachelor’s degree or equivalent related work experienceKnowledge of logistics trade termsFamiliarity with import/export procedures and regulationsExcellent verbal and written communicationDemonstrate proactive at problem-solvingStrong organizational skills, detail oriented and ability to multitaskWindows Office literate (Word, Excel, Power Point etc.)