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HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.HCL is looking for a IT Support Specialist on site with below requirements:This position assists Customer with technical support of desktop computers, applications, and Plant related systems. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc.(a) Desk side engineer for technical support for customers and their networked computers and peripherals(b) Interface with multiple levels of end users, management, VIPs and technical staff(c) First point of Escalation in case of any Priority 1 issues in PlantWork zone: Carretera a Villa de Garcia K.M.4.5Duties include (but not limited too)1. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), BlackBerrys, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and server equipment as well as any IT related projects.2. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives3. Deskside engineer would be performing proactive systems/ devices check regularly before manufacturing plant start4. IMACD function including installation and decommission5. Backing up and restoring user data, settings and associated systems administration activities6. Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts7. Assist on Incident and Problem management activities8. Taking ownership of issues through to resolution on all appropriate requests9. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information10. Move equipment associated with escalated help desk incidents and service requests11. Performing asset inventory activities as needed12. Recommends and/or performs upgrades on systems to ensure longevity13. Works with procurement staff to purchase hardware and software14. Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites15. Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labour and incidental travel expenses shall be funded by HCL (e.g. meals, travel, and lodging) in accordance with the Agreement16. Be available for On-call support on need basis & as business demands17. Adhere to ticket response and resolution SLA’s as agreed upon with the customer18. Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issuesDesired Experience:- At least 3 years of experience in the field or in a related area required - Technicians have to be bilingual which Includes Mandatory English Speaking - Technicians should have good knowledge on Hands and Feet - Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc) - Strong Microsoft Operating System installation and troubleshooting skills - MAC Operating System installation and troubleshooting skills - Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds - Broad experience of IT with basic understanding of Networks, Servers and Telecoms - Strong Customer service skills - Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels - Strong written and verbal communication skills - Must be detail oriented and self-motivating - Background security check required - Experience including remote control of PCs and video conferencing knowledgeWhat we offer:- Life insurance - Major Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable). - Minor Medical Expense Insurance. - Savings Fund (up to MXN $4,300 monthly) - Food vouchers (up to MXN $3,300 monthly) - 30 days bonus - 12 days of vacation in the first year, increasing by 2 as dictated by law.Para obtener más información sobre cómo procesamos sus datos personales, consulte el Aviso de Privacidad de Datos de Candidatos de HCLTech. Candidate Data Privacy Notice | HCLTech