Job Title

Previous OM experience in a Call Center for 2 years is a MUST Serve as a primary point of contact when there are client issues related to quality, customer service, accidents, and/or mishaps Communicate job expectations; planning, monitoring, appraising and reviewing job contributions Plan and review compensation actions; enforcing policies and procedures Coaching and developing future potential leaders Analyze process workflow, employee and requirements and implement changes Review/analyze metrics on a daily/weekly/monthly basis to identify trends and opportunities Responsible for all department supervisors and agent Run a safe, injury/accident-free workplace Assuring all disciplinary processes are being consistently applied Drive satisfaction at an account level Manage relationships with clients Required Skills & Proficiencies: Leadership Conflict Management Organization Decision-Making People Management Data Entry Skills Data Processing Skills Dependable Reporting Skills Deadline-Oriented Critical thinking and Problem Solving Skills Communication Skills Persuasiveness Influencing and Leading Delegation Team Work Personal Negotiation Adaptability Stress Tolerance Minimum eligibility requirements: 2+ years, call center OM experience 2 months of team performance review