Job Title: Order Fulfillment Manager Location: Mexico Industry: Furniture / Office Furniture Preferred Languages: Fluent in English and SpanishJob Overview: We are seeking an experienced and proactive Order Fulfillment Manager to lead and optimize the end-to-end order delivery process in our Mexico operations. The ideal candidate will have strong leadership, supply chain coordination, and data management skills, with a background in the furniture or manufacturing industry.Key Responsibilities:Order Processing OversightSupervise the timely and accurate receipt of customer orders.Ensure internal order entry is completed efficiently and without delay.Monitor order backlog and follow up on pending or delayed items.Shipping & Logistics PlanningOversee daily and weekly outbound shipping schedules.Ensure effective container planning and shipping execution with logistics partners.Coordinate loading, export documentation, and label accuracy with warehouse and 3PL teams.Demand & Inventory CoordinationAlign customer demand forecasts with the Material Control Planning team.Lead collaboration between procurement, production, and warehouse to ensure inventory readiness.Support safety stock, replenishment, and slow-moving inventory strategies.Performance Management & ReportingDefine and track KPIs such as on-time delivery rate, container utilization rate, and order accuracy.Lead weekly reporting and analysis to drive operational improvements.Proactively resolve issues that affect delivery performance or customer satisfaction.Production Interface & CommunicationReceive real-time updates on production completion.Communicate line-off details and synchronize outbound plans accordingly.Support the planning of inventory depletion and make-to-stock transitions.Team Management & Process OptimizationLead and develop a small operations team.Continuously improve internal processes, SOPs, and cross-functional workflows.Champion digital tools and data transparency across teams.Qualifications:Language: Fluent in English and Spanish (mandatory).Experience: 5+ years in order fulfillment, logistics, or supply chain, with at least 2 years in a managerial or supervisory role.Industry: Prior experience in furniture, home improvement, or relevant manufacturing sectors is preferred.Technical: Advanced Excel and ERP system experience (SAP, Oracle, or similar); ability to produce analytical and executive reports.Soft Skills: Strong cross-functional communication, team leadership, and ability to manage pressure in fast-paced environments.
Job Title
Order Fulfillment Manager