Job Title: Desktop Support TechnicianTravel Required: Yes – up to 150 miles between offices (mileage reimbursed per policy)Job Type: Full-TimeWe are seeking a skilled Desktop Support Technician to join our team and provide top-notch hardware and software support to employees and new hires across multiple locations. This individual will play a key role in maintaining and managing IT assets, providing end-user support, and ensuring smooth IT operations. The ideal candidate is highly organized, adaptable, customer-focused, and thrives in a fast-paced, dynamic environment.Key Responsibilities:Provide onsite and remote support for Windows and Apple laptops/desktops (IMAC – Installations, Moves, Additions, and Changes)Troubleshoot and resolve issues on Windows, macOS, and mobile devicesManage hardware refreshes, warranty repairs, and equipment redeploymentHandle printer installation, configuration, and break/fix supportOversee inventory, asset tagging, and depot operationsCoordinate equipment shipments, returns, and asset reclaimSupport executive/VIP users and perform AV system health checksProvide walk-up support and assist with onboarding new hiresMaintain asset management systems and provide weekly inventory/outflow reportsCollaborate with external vendors for hardware repairs and field dispatchEnsure all service requests and incidents are tracked and resolved in a timely mannerMaintain compliance with internal standards and policiesRequired Qualifications:3–5 years of experience in IT support rolesProficiency with Windows 10, macOS, and Microsoft Office SuiteImaging and deploying Windows OSUnderstanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking)Experience supporting networked printers and AV systemsFamiliarity with asset management and inventory trackingOutstanding customer service and interpersonal communication skillsStrong organizational and multitasking abilitiesAbility to lift and move equipment up to 50 lbsMust have a valid driver’s license and access to a personal vehiclePreferred Qualifications:Experience in automotive manufacturing industry preferredMCP and/or A+ CertificationsExperience in a help desk or call center environmentSkilled in spreadsheet and reporting toolsStrong written documentation and reporting abilitiesExperience supporting executive-level usersBenefitsWhy Join Us?This is a hands-on role in a collaborative environment where your contributions directly impact user satisfaction and operational success. You'll work with a diverse team and have the opportunity to expand your technical knowledge while supporting a variety of technologies and users.
Job Title
Desktop Support Engineer