Job Title

SUMMARY The Sr. Credit Specialist is responsible formanaging a customer portfolio to prevent delinquency of the Mexicosegment accounts receivable. Investigate, evaluate, analyze, andresolve customer allowance and chargeback claims. Insure customerbilling and related activities are compliant with Mexico CFDIrequirements (Comprobantes Fiscal Digital por Internet). PRIMARYRESPONSIBILITIES AND ESSENTIAL FUNCTIONS: - Resolves, collects, andmanages customer receivable accounts, outstanding invoices, andclaims utilizing internal and external resources including personalvisits with customer representatives. - Generate tax compliantbilling of customer accounts and ensure proper EDI customer receiptof same consistent with Mexico CFDI requirements. - Facilitate,research, and analyze allowance or chargeback deductions taken bycustomer via interaction with sales manager or functionalspecialist, analysis of customer specific allowance budget, andresolution through credit memo issuance or chargeback to customer.- Ensure CFDI compliance with customer payment compliments, creditmemos or other adjustment transactions. - Prepares credit memosand/or adjustments for approval by manager by gathering andpresenting all documentation necessary for validation usingestablished workflows. - Within an assigned portfolio, meet orexceed company expectations on delinquency targets and otherreceivable metrics as assigned including individual performancegoals, DSO, and other key performance indicators. - Lead or assistin conducting or reporting on routine credit / collectionsprojects. - Provide update on Unpaid Invoice Status, Global Claims,and other required department reports by utilizing MS Excel,customer contact, and SAP. - Attend and participate in customerclaim meetings including updates to management of current status. -Research and resolve open credits and unapplied payments oncustomer accounts. - Process credit memos associated with customerRMA (return merchandise) on assigned accounts. - Posts cashreceipts by verifying and entering transactions from lock boxand/or bank deposits. - Accurately and timely apply paymentsagainst customer invoices or other receivable items to matchcustomer remittance. - Maintain adherence to company policies orSOPs related to the AR or credit processes. - Perform day-to-dayfinancial transactions including verifying, classifying, computing,posting, and recording of accounts receivable or related data. -Review and release of customer orders from credit hold for assignedaccounts. - Complete any assigned month end closing procedureswithin time requirements. - Establish and maintain positiverelationships with cross functional teams involved in A/Rprocesses. - Work on special projects as requested by supervisor,including opportunities for process improvements and implement bestpractices to enhance efficiency. QUALIFICATIONS & EXPERIENCE -5 years of experience in commercial credit and collections withinMexico. - Experience working with SAT invoicing and paymentregulation. - Well versed in all areas of MS Office. Intermediateuser of MS Excel. - Strong attention to detail and organizationalskills. - Ensure compliance with company policies, financialregulations, and accounting standards. - Preferred experience withcustomers such as Walmart Mexico, Liverpool, Sears Mexico, andSoriana. EDUCATION & SKILLS - Bachelor's degree or equivalentfrom a four-year college or a minimum of 4 years of experienceand/or training in related field. - Fully bilingual in both Spanishand English with ability to read and interpret documents such assafety rules, operating and maintenance instructions, and proceduremanuals. Ability to write routine reports and correspondence inboth Spanish and English. Ability to speak effectively beforegroups of employees of organization in both Spanish and English. -Strong communication, interpersonal, negotiating, and problemsolving/analytical skills. CERTIFICATES, LICENSES, REGISTRATIONS -N/A COMPUTER/TECHNICAL SKILLS - Must be proficient in MicrosoftOffice, including excel advanced functions such as VLOOKUP, pivottables, and data analysis tools. - Previous experience working withSAP preferred. PHYSICAL DEMANDS - While performing the duties ofthis job, the team member is regularly required to talk or hear. -The team member frequently is required to sit; have flexible use ofhands; reach with hands and arms; and stoop, kneel, crouch, orcrawl. - The team member is occasionally required to stand, walk,and taste or smell. - The team member must regularly lift and/ormove up to 10 pounds and occasionally lift and/or move up to 25 -50 pounds. - Specific vision abilities required by this job includeclose vision, distance vision, color vision, peripheral vision,depth perception, and the ability to adjust focus. WORK ENVIRONMENT- General office environment - This hybrid role is in our Santa Feoffice Tuesday–Thursday, 8-5. All submitted cvs must be inEnglish.