Responsibilities · Research Credit/Debit card disputes and build dispute cases to recover funds for merchants (Visa/MasterCard/Amex etc..) · Validate appropriate data from internal and third party systems and ensure appropriate course of action is being pursued. · Ensure accurate and appropriate responses to disputes during the lifecycle of dispute. · Ensure accurate accounting and reconciliation of Suspense Accounts and Scheme GL Accounts · Monitor disputed transactions for possible fraudulent activity. · Serve clients by resolving product and service problems. · ACH and Other Transaction type and Dispute process awareness Qualifications · Strong computer skills required · Proficiency in MS Office · Experience in disputes or in the payments industry preferred(3-5 Years US Market exposure preferred) · Excellent communication skills · Detail-oriented and results-driven · Ability to analyze information, think through difficult problems, and make critical decisions based on limited information
Job Title
Dispute Analyst Senior