Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable—to our guests and our clients.Summary:We are seeking a dynamic and experienced Director of Sales Operations to lead the development of our new sales infrastructure in our CDMX office. This pivotal role will focus on building a high-performing sales function from the ground up, aligning strategy and execution to support a diverse portfolio of hotel brands across the US.The ideal candidate is both a strategic thinker and an agile executor—someone who thrives in building systems, leading high-impact teams, and adapting to market trends with a creative and forward-thinking approach. If you have a track record of multi-brand hotel sales, possess natural leadership skills, and can pivot quickly in response to evolving customer needs, we’d love to meet you.Duties & Responsibilities:· Build and lead the CDMX-based sales infrastructure to support our hotel portfolio and drive revenue growth.· Develop and execute customized sales strategies that address the unique characteristics of multiple hotel brands and customer segments.· Lead, recruit, and develop a high-performing team of sales professionals to deliver strong performance.· Implement sales processes, tools, KPIs, and reporting to create visibility and accountability across the function.· Identify emerging market opportunities and adapt strategies quickly in response to customer and market shifts.· Collaborate cross-functionally with Revenue, Marketing and Operations teams to ensure alignment with company and property goals.· Establish strong relationships with key clients and stakeholders, fostering loyalty and long-term partnerships.· Promote a culture of innovation, accountability, and continuous improvement within the team.Qualifications:· 5–8 years of experience in sales within the hospitality industry, with a focus on multi-brand hotel portfolios.· Proven experience building or scaling a sales function from scratch or in high-growth environments.· Demonstrated success in leading and managing teams, preferably in fast-paced, dynamic settings.· Strong understanding of the US and CDMX markets and their evolving customer landscapes.· Excellent communication, negotiation, and presentation skills.· Highly adaptable and comfortable pivoting strategies based on data and market feedback.· Fluency in Spanish and English required.Benefits:Competitive salaryAnnual review with increase potentialGas and grocery stipendAnnual bonusLife insurance, SSGM benefitsArbor’s Guiding Principles:Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.Lead with Heart - Be kind, passionate and hospitable.Be Accountable - Take ownership and deliver results.Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.Celebrate Differences - Embrace diversity; respect individual opinions and ideas.Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Job Title
Director of Sales Operations