InvGate is a fast-growing SaaS company that develops products for IT management and service automation, used by clients in over 50 countries in industries such as banking, e-commerce, education, and technology. We are looking for an Implementations Engineer to lead the delivery of complex implementations. You'll play a key role in ensuring a smooth onboarding experience, designing tailored solutions, and building strong client relationships from day one. This role requires a mix of strategic thinking, technical expertise, and project leadership. You'll work closely with clients to understand their business processes, guide them through configuration and integration, and help drive long-term value from our solution. Key Responsibilities: Client Strategy & Onboarding: Lead onboarding by collaborating with key client stakeholders to define business goals and implementation strategies. Advanced Configuration and Solution Design: Design and implement complex workflows, automations, and integrations tailored to each client. Project Leadership: Manage high-impact implementation projects, ensuring milestones are met while aligning internal and external stakeholders. Team Mentorship: Provide guidance and support to junior implementation team members, promoting best practices and continuous learning. Risk Management: Identify and mitigate potential project risks with preventive and corrective measures. Client Relationship Management: Serve as the main point of contact for clients throughout the implementation, ensuring a positive and trusted experience. Post-Go-Live Support Oversight: Oversee early production use and coordinate a smooth handoff to support and customer success teams. Strategic Feedback Collection: Gather and analyze client feedback to inform future implementations and influence the product roadmap. Do not hesitate to apply if you: Have proven experience leading SaaS or enterprise software implementations. Possess strong leadership and mentoring abilities. Are highly skilled in REST APIs, data structures, and integration technologies (SSO, SAML, OAuth, etc.). Can communicate confidently with technical and non-technical stakeholders alike. Enjoy solving complex challenges and thinking strategically. Are fluent in both Spanish and English. Having previous experience using InvGate products is a big plus Our benefits include career development opportunities, English lessons, external technical training, extended PTO and paternity leave and premium private health insurance. Our office is located in Paseo de la Reforma, Cuauhtémoc, CDMX. This position will be Hybrid, requiring office attendance only 3 times a week. If you want to know more about us visit:
Job Title
Implementations Engineer