Job Title

RAD is an industry leader in networking solutions.Trusted by Tier-1 communication service providers and criticalinfrastructure operators in over 150 countries, RAD deliversbest-of-breed Carrier Edge, IoT, 5G, and critical operationalnetwork solutions that ensure always-on connectivity from anywhere.As an innovation powerhouse for over 40 years, RAD works togetherwith its customers to help them easily navigate digitaltransformation, as well as monetize their network and move up thevalue chain. Why choose RAD? We emphasize a stable and growingcompany culture that fosters togetherness and teamwork. We valuebuilding a strong team and maintaining a collaborative andsupportive work environment. Our commitment to professionaldevelopment means we focus on helping our team members continuouslylearn and grow in their careers. Roles and Responsibilities: -Being the first contact with the client - Being the first supportLine for solution and failure isolation - Being responsible to testthe network performance - Being responsible to escalate allcritical and KCA issues - Client monitoring and Attention 24/7Goals: - Team Work - Monthly KPI delivery and meeting with teamleader to inform the updates - Training schedule in order toimprove the performance - Network Monitoring - Monitoring 24/7 ofnetwork elements - Assure the SLA Schedule - Daily review of thecostumer information to be updated - Register all cases andescalate the critical ones according the SLA defined - Follow upthe critical issues and update accordingly Requirements: -Communications and electronics engineering or related - Knowledgeof Monitoring and Help Desk platforms - Knowledge of technicalSupport & Troubleshooting Processes - Is desirable to knowNetwork access devices - Is required knowledge in TDM &Ethernet Technologies - Radio/wireless Knowledge - Fiber/Copperknowledge - Layer 1, Layer 2 & Layer 3 experience (a must) -Capacity to Provide support to final customers with high complexity- Required the use of the following tools: MS Office, MS Project,MS CRM.