About us As one of the top ride-hailing companies in the world, we have been redefining the industry since 2013 with innovative mobile technologies and new business verticals, driving us toward becoming a super app. Join us in our mission to combat global injustice. We are seeking an experienced and highly skilled Operations Manager to lead driver supply and fleet operations in the local market. The successful candidate will oversee driver-demand balance, build strategic partnerships, and optimize fleet performance through data-driven insights. This role drives key initiatives—from recruitment and retention programs to competitive market analysis—while collaborating cross-functionally with HQ and local teams on campaigns and operational improvements. With a hands-on approach, the position includes field work for offline initiatives and supports expansion through domestic travel. Note: ONLY CVs in English will be considered What you will do: Oversee and manage driver supply in the local market to ensure a healthy balance between demand and availability Identify, build, and manage strategic partnerships to strengthen driver engagement, retention, and market positioning Lead fleet-related projects, including expansion planning, operational optimization, and exclusivity programs Analyze driver app usage and performance to generate insights that support product enhancements and operational improvements Collaborate with HQ teams to execute local digital campaigns, acquisition strategies, and incentive programs Design and implement initiatives to improve driver retention, streamline recruitment efforts, and enhance the registration process Monitor competitive activity and industry trends to proactively adjust local strategies Manage and mentor a direct report in a supervisor role to ensure daily operational excellence and cross-team collaboration Leverage data to monitor market performance, track key metrics, and support data-driven decision making Requirements: 4 to 5 years of experience in operations or a business-related role, preferably within the ride-hailing or delivery industries Strong analytical skills with the ability to interpret data and develop strategic recommendations Experience managing driver supply, fleet operations, or external partnerships Proven ability to break down complex business challenges, prioritize tasks, and deliver measurable results Excellent verbal and written communication skills with the ability to engage stakeholders at all levels Comfortable working in a fast-paced and constantly evolving environment with cross-functional collaboration Proficiency in Excel is required for analyzing trends and producing clear reports; knowledge of SQL is a plus Experience in business development and identifying new growth opportunities within the mobility ecosystem Hands-on approach with comfort working in the field, especially for offline recruitment initiatives Open to travel up to 20 percent within the country to support local operations and expansion English proficiency is a must. We offer: Be part of a growing and innovative company with a unique approach to ride-hailing and Fintech solutions Enjoy a collaborative and supportive work environment where new ideas and perspectives are encouraged and valued Competitive salary as a full-time employee Medical insurance Hybrid/remote work
Job Title
Driver Operations Lead