UST is searching for a Desktop Support Lead who, act as support resource providing first and second-tier support for IT incidents and requests from associates via phone, email, and remote connection to resolve routine problems regarding hardware, software, and peripherals. Provide customer-oriented follow-up in a courteous, efficient, and timely manner. Records, dispatches, and closes service requests using Service Now software. Hybrid Work environment Required: · Proficient with Windows desktop environment (Win 11 & Microsoft Office) and Enterprise MacBook support · 4+ years of technology/desktop support experience · Fluent English Language skills both spoken and written · Extensive knowledge of Windows desktop environment and Enterprise MacBook support · Knowledge of PowerShell scripting · Knowledge of Windows Server environment administration (AD, Exchange) · Strong telephone and customer service skills · Strong analytical and problem-solving skills · Availability to work overtime, as required · Basic TCP/IP networking · Windows Terminal Server end user support · Mobile device support - iPhone · Printer technologies · Video conference & meeting room technology · Dell workstation hardware · MacBook hardware Preferred: · A+, Network & Microsoft Certified Desktop Support Technician If you are interested, please send your resume in English and mention your salary expectation to:
Job Title
Desktop Support Engineer