About the RoleWe’re looking for a proactive and strategic Shift Manager to join our Dispatch Operations team. In this role, you’ll take ownership of live operational shifts, making real-time decisions to support delivery performance and service quality. This goes beyond coordination—you will lead intra-shift strategy and execution, while collaborating closely with drivers, restaurants, and the City Ops team.This is an exciting opportunity for someone who thrives in dynamic environments, has excellent judgment under pressure, and is ready to take on greater autonomy and responsibility in a fast-paced startup setting.What You’ll DoOwn operational performance during your assigned shiftMonitor and optimize live delivery flow across regionsMake intra-shift decisions to resolve delivery and routing issuesSupervise dispatch execution and support drivers in real timeFlag operational bottlenecks and escalate critical issuesReport shift insights to City Ops team post-shiftHelp build best practices for shift handoffs and live ops SOPsWhat We’re Looking ForC1 EnglishProven ability to manage or supervise live operationsStrategic thinking and autonomous decision-makingCalm under pressure and comfortable with real-time problem-solvingExcellent communication across teams and toolsPrevious experience in delivery, dispatch, logistics, or live support preferredRemote positionWhy This Role MattersThis is not just coordination—it’s shift ownership. We’re creating a structure where Shift Managers lead with context, accountability, and insight. You’ll play a key part in elevating how we manage high-volume operations with lean teams.
Job Title
Shift Manager – Dispatch Operations