Job Title

Reporting to the Sales Manager, this person will be responsible for the implementation of training strategies, plans, and processes to support organizational goals.**Responsibilities**:- New hire training and Uptraining- Prepare/Improve Training/Nesting curriculum- Prepare training materials and keep them updated- Deliver Training and Uptrainings for new hires and current employees- Develop quality agents that can perform on their own- Handle nesting team and accountable for their performance- Provide floor support to designated area of agents with call handling to new or struggling agents during Nesting**Requirements**:- Solid BPO/call center **training** experience- Experience in remote work and digital tools (CRM, Google, Dialer, etc.)- Medium to high technology skills- Equipment to work from home (computer i3 or equivalent and above, 10 mbps of internet speed and above)**We offer**:- Weekly base pay- Performance bonus- Monday to Friday schedule- Benefits since day one- Permanent work from home arrangement- Growth opportunities**Salary**: $24,700.00 - $30,000.00 per month**Experience**:- Training: 2 years (required)**Language**:- English (required)