HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion. HCL is looking for a Problem Manager. 3+ years of experience in Problem management ITIL v3 or ITIL 4 Foundation certification. Strong analytical and critical thinking skills. 3+ years of experience working with ServiceNow. Ability to host/manage meetings with large group of SMEs. Ability to work in a large and matrixed corporate environment. Exceptional interpersonal and leadership skills – servant leadership, collaboration, facilitation and negotiation. Excellent written and verbal communication skills. Ability to effectively communicate technical actions to a non-technical audience. Strong proficiency with Microsoft Office Suite, especially Excel and PowerPoint. Experience with managing people/teams. What we offer: Life insurance Major Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable). Minor Medical Expense Insurance. Savings Fund 13% (up to MXN $4,400 monthly) Food vouchers 10% (up to MXN $3,400 monthly) 30 days bonus 12 days of vacation in the first year, increasing by 2 as dictated by law.
Job Title
Problem Manager