Job Title

Incident Management Specialist We are seeking a skilled Incident Management Specialist to join our team. As the first line of defense, you will be responsible for ensuring seamless operations by reviewing alerts and orchestrating support teams. This role requires a strong analytical mindset, creative problem-solving skills, and excellent communication abilities. You will work closely with cross-functional teams to identify and resolve technical issues, minimizing downtime and ensuring business continuity. To succeed in this position, you should have a solid understanding of monitoring tools, cloud infrastructure, and network components. Additionally, you should be proficient in log analysis tools and have experience with container systems and compute resources. Key Responsibilities: Monitor and analyze system performance to identify potential issues Collaborate with IT teams to resolve technical problems and minimize downtime Develop and implement process improvements to enhance incident management efficiency Maintain accurate records of incidents and their resolutions Requirements: Bachelor's degree in Computer Science or Information Technology At least 1 year of experience in monitoring and observability tools Knowledge of log analysis tools like ELK/Splunk Understanding of cloud monitoring tools on Azure Strong analytical and problem-solving skills Excellent written and verbal communication skills What We Offer: Competitive salary and benefits package Ongoing training and development opportunities A collaborative and dynamic work environment The chance to work on challenging projects and make a real impact If you are a motivated and detail-oriented individual with a passion for incident management, we encourage you to apply for this exciting opportunity.