Job Title

¡Hola a todos! Nos complace anunciar una nueva oportunidad de empleo en nuestra red de Hoteles.Buscamos Guest Services Manager apasionado, con experiência y habilidades de liderazgo sólidas** parair a trabajar a USA con visado TN**(nosotros te guiamos en el proceso del visado).**Location**: Maddison, WI**Salary/Wage**: starting at $60k USD annually - **Bonuses**:Manager (10% of base salary)**Position Overview**The Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.**Responsibilities**- Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX)- Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property- Audits systems & reviews reports understanding gaps in performance execution of brand and service standards- Assists with guest services functions as needed- Assists in training staff and developing for potential career advancement- Responsible for personnel related matters including: performance management, disciplinary action, investigations, training, etc.- Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience**Required Qualifications & Skills**- Bachelor’s Degree in Hospitality, Hotel Management or tourism- 1+ year previous Front Desk/Guest Service management experience- Must be flexible regarding schedule, based on business demands- Previous experience demonstrating strong customer service- Successful completions of a criminal background check and drug screen**Desired Qualifications & Traits**- Ability to multi-task and prioritize a variety of tasks with mínimal direction- Proven teamwork skills- Enthusiastic and energetic- Excellent communication skills**Housing type