Collections Manager Role The Collections Manager is responsible for overseeing and optimizing the company's debt recovery process, ensuring compliance with established policies and regulations. This role involves designing effective strategies for managing delinquent portfolios, analyzing performance indicators, and minimizing the risk of financial losses. The manager works to maintain healthy cash flow while fostering positive relationships with customers, all while ensuring the recovery of outstanding amounts. Key Responsibilities: Lead, motivate, and train the collections team. Assign portfolios and set individual and team goals. Monitor team performance and provide feedback. Strategy Development: Design and implement effective collection strategies tailored to different types of debt. Develop and maintain collection policies and procedures. Implement and utilize collection management systems. Analysis and Reporting: Analyze key performance indicators (KPIs) and generate reports on portfolio status. Identify trends and areas for improvement in the collection process. Assess the risk of uncollectible accounts and propose measures to minimize it. Customer Management: Oversee communication with customers to negotiate payment plans and resolve disputes. Maintain positive relationships with customers, balancing debt recovery with customer satisfaction. Ensure compliance with consumer protection regulations. Core Competencies: Leadership and Team Management: Ability to lead, motivate, and develop work teams. Skills in delegation, supervision, and performance evaluation. Communication and Negotiation: Excellent verbal and written communication skills. Ability to negotiate and resolve conflicts effectively. Capacity to engage with customers in challenging situations. Analysis and Decision-Making: Ability to analyze data and produce accurate reports. Capability to make informed and timely decisions. Strategic thinking and problem-solving ability. Compensation: Salary: MXN $40,000–50,000 gross per month, depending on experience.
Job Title
Debt Recovery Specialist