Job Title

About this role We are seeking a highly motivated and experienced Bilingual Customer Service Representative to join our team. In this role, you will be responsible for contacting borrowers with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. This is a challenging yet rewarding opportunity for someone who is passionate about customer service and has excellent communication skills. You will have the ability to work in a fast-paced environment and make a real impact on our customers' lives. Key responsibilities of this role include: Contacting borrowers with delinquent accounts to collect past due payments Providing appropriate payment solutions to cure borrower's delinquency Maintaining records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer The ideal candidate will have 1-2 years of direct experience in credit and collections, knowledge of sales, negotiation, and persuasion tools, and proficiency with Microsoft Office applications. They will also possess excellent verbal and written communication skills, prior call center experience with financial products, and bilingual Spanish/English language skills. As a valued member of our team, you will receive competitive pay, comprehensive benefits package, and opportunities for growth and development. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to hear from you. **Salary:** $89.33/hour + bonus Required Skills & Qualifications: 1-2 years of direct experience in credit and collections Knowledge of sales, negotiation, and persuasion tools Proficiency with Microsoft Office applications Excellent verbal and written communication skills Prior call center experience with financial products preferred Bilingual Spanish/English required Benefits: Competitive pay Comprehensive benefits package Additional Information: Job duties may include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position.