Job Title

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at Pavion and our family of companies are seeking a talented and motivated Junior Collector to join our corporate shared services team. Primary Responsibilities: Manage and monitor a large portfolio of low-dollar accounts. Send invoice copies and payment reminders to customers via email. Process credit card payments and assist customers with payment-related inquiries. Conduct email campaigns to encourage timely payments and improve collections. Maintain accurate records of customer interactions and payment statuses. Escalate unresolved issues to senior team members as needed. Collaborate with internal teams to resolve billing discrepancies. Provide excellent customer service while maintaining a professional and courteous demeanor. Qualifications: High school diploma or equivalent; associate degree or coursework in finance, accounting, or business is a plus. 0–2 years of experience in collections, customer service, or a related field. Strong organizational skills and attention to detail. Excellent written and verbal communication skills. Ability to manage a high volume of accounts efficiently. Proficiency in Microsoft Office (especially Excel and Outlook); experience with accounting or CRM software is a plus. Positive attitude and willingness to learn. Must be a team player, committed to working in a quality environment. Strong sense of urgency and problem-solving skills Must be able to work Monday to Friday, 8 am to 5 pm or 7:30 am to 4:30 pm ET USA Role is currently work from home (WFH) however if business needs arise role could be transitioned to in office in Monterrey, Mexico region. Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment. Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, age, or any other characteristic protected by law.