Job Overview As a Help Desk Expert, you will be the first point of contact for customers seeking assistance with our products and services. Key Responsibilities Provide timely and effective support to customers through various communication channels. Respond to customer inquiries and resolve issues in a professional and courteous manner. Analyze and troubleshoot technical issues, escalating complex problems to senior team members as needed. Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction. Requirements Bachelor's degree in Computer Science, Information Technology, or related field. Minimum 2 years of experience in customer support or help desk roles. Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Familiarity with CRM software and ticketing systems. What We Offer A dynamic and supportive work environment. Ongoing training and development opportunities. A competitive salary and benefits package.
Job Title
Help Desk Expert