Job Title

We are looking for a Contact Center Support Engineer to join a growing team focused on delivering reliable and efficient support services. This role is ideal for professionals with experience in Cisco Contact Center environments who thrive in fast-paced, client-facing settings.Key ResponsibilitiesProvide Level 2 technical support for hardware and software issuesDiagnose, document, and follow up on incidents using a ticketing systemDeliver support via chat, email, phone, and occasional on-site visitsCollaborate with implementation and escalation teams to resolve complex issuesMonitor ongoing cases, ensuring timely resolution and client satisfactionContribute to and maintain internal knowledge basesPrepare accurate service reports and technical documentationPrioritize and manage multiple open tasks effectivelyParticipate in special projects as neededRequirementsDegree in Systems Engineering, Electronics & Communications, or a related fieldCertification: CCNA, CCNP, or equivalentIntermediate knowledge of network administration and Windows environmentsExperience with Cisco Contact Center (Express or Enterprise), Cisco Call Manager, and Webex Contact Center (cloud)Solid written communication skills in English (technical level)Willingness to work flexible hours, including nights and weekendsAvailability to travel locally and regionallyValid driver’s licensePreferred QualificationsWorking knowledge of ITIL methodologiesSpoken English proficiencyExperience with remote support tools such as Anydesk or TeamViewerProblem-solving mindset and strong interpersonal skillsAbility to work independently and in team environments