Job Title

Job Responsibilities Responsible for order management, follow up on the entire order process, ensure the timeliness and accuracy of order processing, and achieve the company's required KPI indicators. Continuously optimize the accounting process, strictly follow the SOP, and ensure the processing of customer order requirements and service quality. Through system process control, do a good job of first-in-first-out control of goods and order ETA integration. Promote the improvement of warehouse operation systems (e-VMI/SAP/iDEAS, etc.), optimize operation efficiency, and improve customer satisfaction. Establish a daily shipment demand and emergency material tracking mechanism, and follow up and coordinate emergency needs throughout the process. Establish an emergency management mechanism to ensure that customers' urgent needs are met and that delivery is managed and controlled in the event of system anomalies or other special circumstances. Establish an abnormal feedback mechanism for accounts and materials, and conduct continuous follow-up and reporting management for customers who fail to respond to EDI861 or sign for confirmation. Establish an on-site operation KPI Review mechanism to ensure that the accounting operation KPI indicators meet the company's requirements. Conduct timely review and analysis of customer complaints, formulate improvement measures and implement them. Regularly formulate return visit plans, which are not limited to on-site visits, telephone return visits, quality meetings, etc., to establish good communication channels and improve service quality and customer satisfaction. Responsible for inventory sampling and reconciliation, and leading and coordinating daily, quarterly and annual inventory counting. Implement the system lock audit warning mechanism to timely warn, report and handle system lock situations. Cooperate with the warehousing technical committee to implement relevant matters and follow up with the relevant responsible units to implement. Cooperate with the implementation of OE related matters and follow up the implementation of relevant responsible units (including 8S, UPPH, etc.). Responsible for following up the formulation of annual and monthly education and training plans for each section of the warehouse, and following up on the implementation of each department. Qualifications Bachelor degree and above. Bilingual in English and Spanish, Chinese is a plus. Have more than 5 years of warehouse operation management ability and experience.