Job Title

We help our clients enhance their talent attraction capacities, especially in technological profiles. We constantly innovate and actively seek to find the best solutions for clients and professionals. We understand the needs of our customers and aim to be the industry specialists. We offer consulting services to technology companies in various areas, including IT, software development, cybersecurity, and project management. Our employees are the reason for the company's existence, and their satisfaction translates into that of our customers.We are looking for a Technical Support Engineer who can configure applications on our customers' platforms. A strong candidate will be comfortable working with a diverse group of people from different backgrounds and be able to listen to their needs to then translate those needs to the software. *Position based in Aguascalientes, Mexico (remote).Ocasional office work.ResponsibilitiesConducting client discovery calls to gather client requirements.Designing, developing, deploying, and testing solutions for clients.Providing on-going support, professional services, and consulting to clients.Providing Level 1 and Level 2 technical support to clients by responding to help desk calls and tickets.Conducting in-person and virtual training sessions for clients.Deliver platform demonstrations for sales prospects.Working with clients and the development team to identify platform bugs and enhancements.Required skillsPassion for providing outstanding customer serviceProcess analysis and development expertiseExceptional presentation skills, strong verbal and written communication skillsExceptional interpersonal skills.Ability to present ideas in a clean, user-friendly way.Preferred skillsAbility to work independently, as well as follow direction/instruction, as warrantedProven ability to quickly learn all aspects of technical software productDesire to learn new technologies and proactivenessDemonstrated ability to work collaboratively and cross-organizationally with a diverse teamEducation:B.S. or B.A. degreePreferred majors: Business Management, Engineering,Computer ScienceWhat we offer:Full-timeWork remotely / Home Office (although we prefer the candidate to be located in Aguascalientes, Mexico)Flexible work hoursFriendly and relaxed, yet dynamic work environmentBenefits by lawMedical InsuranceVacations for Easter and Christmas + personal 20 days off