Job Responsibilities: CSI Management Customer complaint management. Call Center Management (KPIs, Dashboard, Cases support, etc.) Service initiatives to provide differentiated customer experiences Management of suppliers for additional services (Road side assistance, charging piles, etc.) CRM and customer retention. Qualifications: Have 5 years+ working experience in the after-sales in Auto company. Possess good communication skills. Areas of experienceà Customer experience English can be used as a working language.
Job Title
Aftersales Customer Experience Manager