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Location:  Mexico / Remote Department:  Success Reports To:  Head of Success  About Woztell: Woztell is proud to be one of the 100 official Business Solution Providers  for WhatsApp API. Our dynamic SaaS platform offers businesses seamless integration with WhatsApp Business API , Instagram , Facebook Messenger , and other conversational channels. We facilitate thousands of broadcasts and empower companies to enhance their communication strategies. Our clients range from SMBs to large enterprises and government organizations, all benefiting from our top-tier customer engagement solutions. With offices in Hong Kong , Spain , Mexico , and Argentina , our young and ambitious team is dedicated to achieving excellence in everything we do. Job Overview: As a Key Account Manager  at Woztell, you will be responsible for maintaining and expanding relationships with strategically important clients. You will be the primary contact, working closely with stakeholders to ensure their success and satisfaction with Woztell’s solutions. Your goal is to ensure strong long-term relationships, drive revenue growth, and ensure the successful use of our SaaS products. Top 3 Objectives: Retention of Key Customers : Ensure key accounts' long-term satisfaction and retention by building strong relationships, understanding their business needs, and delivering value through Woztell’s solutions. To exceed customer expectations and proactively address challenges to maintain high customer satisfaction and loyalty. Revenue Growth and Expansion : Identify and capitalize on upsell and cross-sell opportunities within existing accounts. Work closely with customers to demonstrate the additional value that Woztell’s products and services can provide, driving growth in recurring revenue and expanding our presence within key accounts. Client Success and Engagement : Act as the primary advocate for your customers within Woztell, ensuring that clients are fully engaged and successfully leveraging our platform. Conduct regular reviews to align their objectives with Woztell’s capabilities, driving user adoption and increasing product utilization. Key Responsibilities: Serve as the main point of contact for key clients, ensuring solid and long-term relationships. Understand clients’ business objectives, offering strategic advice on how Woztell's services can help them achieve these goals. Ensure customer satisfaction by coordinating with internal teams (Customer Success, Product, Marketing) to provide timely, efficient support and solutions. Identify upsell and cross-sell opportunities within existing accounts to expand Woztell’s footprint. Monitor client usage, engagement, and satisfaction with our services to address any issues proactively. Lead periodic reviews with key accounts to assess goals, KPIs, and the overall value delivered. Could you collaborate with the sales team to ensure the seamless handover of accounts post-sale? Act as a liaison between key customers and internal teams, providing feedback to help shape product development and improvements. Meet and exceed targets for account retention, growth, and client satisfaction. Prepare and deliver reports and presentations for stakeholders, both internal and external. Required Skills & Qualifications: Proven experience  as a Key Account Manager, Client Success Manager, or similar role in the SaaS or tech industry. Strong understanding of SaaS products  and how they deliver value to businesses. Excellent communication skills , both written and verbal, with the ability to interact with stakeholders at all levels. Problem-solving mindset  with a focus on client satisfaction and value delivery. Ability to manage multiple accounts simultaneously while maintaining attention to detail. Sales-driven  with a proven track record of upselling, cross-selling, and expanding key accounts. Proficient with CRM software (ZOHO CRM) and data analytics tools. Team player  with the ability to work collaboratively across departments. Preferred Qualifications: Prior experience  working with the WhatsApp Business API  or similar SaaS products, with a strong understanding of how these tools impact customer engagement and communication strategies. Tech Savvy : Familiarity with tech stacks related to SaaS platforms and integrations, and the ability to quickly learn and adapt to new technologies. CRM Expertise : Hands-on experience with ZOHO CRM for managing customer relationships, tracking performance, and driving engagement. Fluent in English : Strong verbal and written communication skills in English  are essential, with the ability to clearly articulate complex concepts to diverse stakeholders. Multilingual : Proficiency in Spanish  or other languages (preferred but not required) to engage with a broader range of clients globally. Benefits: Competitive salary and bonus structure. Flexible working hours  Remote work. Access to learning and development opportunities.