Customer Service Team Leader We are seeking a seasoned leader to helm our Customer Service team. The ideal candidate will possess excellent interpersonal skills, the ability to drive operational excellence, and a keen eye for detail. Manage a team of customer service professionals to ensure seamless interactions with clients. Collaborate with cross-functional teams to align customer requirements with business objectives. Develop and implement process improvements to optimize service delivery. Key Responsibilities: Ensure compliance with defined service level agreements (SLAs). Manage complex or escalated issues through timely resolution and root cause analysis. Mentor and develop team members to achieve individual and team goals. Requirements: 5+ years of experience in a team leadership role, preferably in customer-facing environments. Proven track record of driving process improvements and standardization initiatives. Fluent English language proficiency, both written and spoken. Familiarity with Microsoft Office and Outlook applications. Benefits: We offer a dynamic work environment, opportunities for career growth, and a comprehensive compensation package. Join us in shaping the future of customer service excellence.
Job Title
Team Leadership Position