Job Title

The Customer Support Representative is a vital role within our organization, responsible for ensuring timely and accurate processing of customer orders. This position reports to the North American operations department. Key Responsibilities: Enter sales orders with precision and speed, guaranteeing accuracy and meeting customer expectations. Manage backlogs and follow backorders, proactively identifying potential issues that may impact delivery dates. Perform billing activities, uploading invoices into customer portals, and maintaining accurate records to resolve discrepancies. Generate inventory reports to optimize stock levels and prevent stockouts. Collaborate with cross-functional teams to mitigate risks and ensure seamless customer experiences. Respond to customer inquiries regarding deliveries, appointments, quotes, and other requests, providing exceptional service and support. Requirements: Proficiency in English at an advanced level (C1) is required for effective communication with customers and internal stakeholders. A bachelor's degree demonstrates a strong foundation in business principles and practices. Proficiency in Microsoft Office 365 (Outlook, Teams, Excel), ERP systems, and other relevant software streamlines workflow and enhances productivity. Internal and external customer knowledge is desirable, enhancing understanding of customer needs and preferences. Customer service orientation prioritizes customer satisfaction and delivers exceptional experiences. Able to prioritize tasks efficiently and manage workload effectively.