Job Title

Job Summary The Assistant Front Desk Manager plays a pivotal role in exceeding hospitality industry standards, ensuring complete guest and team satisfaction. This position fosters a positive working environment, focusing on operational goals where training, leadership, development, and recognizing overall team performance are paramount. We seek an individual with a minimum of one year front-of-house supervisory experience in a hotel, cruise line or related field. Candidates should possess the ability to effectively deal with internal and external guests, requiring high levels of discretion, patience, tact, and diplomacy. Effective communication skills are required to negotiate amicable resolutions to challenging issues with managers, employees. A strong understanding of customer service principles, including needs assessment, problem resolution, and quality service standards is essential. Proficiency in computers, internet access, and various software packages such as Microsoft Office is necessary. A working knowledge of office equipment and cash handling procedures, as well as foreign exchange requirements, is also necessary. About this Role This dynamic professional will play a key part in creating exceptional experiences for our guests. Royal Caribbean Group seeks dedicated professionals who share our values of innovation, diversity, and customer satisfaction.