Job Title

About us Kering Eyewear is the one and only Luxury Eyewear company. Kering Eyewear is part of the Kering Group, a global Luxury group that develops a series of renowned Houses in Fashion, Leather Goods and Jewelry. Kering Eyewear is the most relevant player in the Luxury Eyewear market segment. Founded in 2014, Kering Eyewear is the most relevant player in the Luxury Eyewear market segment. The Company designs, develops and distributes eyewear for a complete and well-balanced portfolio of 13 brands, which includes the Proprietary brands LINDBERG, the undisputed design luxury Danish eyewear company, and Maui Jim, recognized for its outstanding lens technology and distinctive Hawaiian heritage, as well as the Houses brands Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, Chloé, Alexander McQueen, Montblanc, Dunhill, Alaïa and Puma. We are currently seeking a Customer Service Ambassador who will report to the Head of Mexico as part of our dynamic team in our subsidiary in Mexico. How you will contribute Manage order flow from order acquisition to order entry in compliance with agreed trade terms Handle customer inquiries using different communication channels Proactively apply information research using available resources Manage and solve customer complaints Identify and escalate priority issues Provide customers with product and service information Follow up and through on customer requests and queries Map interactions information according to standard operating procedures Create new business opportunities through a proactive approach Who you are 1-2 years of work experience in a call center environment Knowledge of sales principles and methods Knowledge of order-to-cash flows Sales experience within a controlled environment of advantage Passion and enthusiasm Clear and open communication Working knowledge of SAP & CRM tools of advantage English and Spanish speaker Customer-oriented Problem solver Results-driven Team player Why working with us? This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.