Job Title

Customer Experience Advocate The ideal candidate is passionate about delivering exceptional customer service. Key responsibilities include converting customers into loyal advocates, fostering a positive experience through proactive issue resolution and clear communication. Communicate with customers via phone, email, or chat to resolve queries and concerns in a timely and effective manner. Provide knowledgeable answers to product-related questions, ensuring customers are well-informed about pricing, availability, and features. Collaborate with internal departments to meet customer needs, promoting seamless integration and efficient problem-solving. Accurately record customer interactions and data entry in various platforms to maintain accurate records and inform business decisions.