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Job description: We're Hiring: Customer service OTR – Freight Forwarding | De well Monterrey Purpose Results-driven Customer Service Representative with 3+ years of experience in the OTR logistics sector, skilled in track-and-trace, issue resolution, and client communication. Seeking to leverage strong problem-solving abilities and a customer-centric mindset to ensure seamless freight delivery, enhance customer satisfaction, and drive operational excellence As a Customer Service Representative, you’ll follow and coordinate shipments to deliver an exceptional experience to our customers. Our company continues to grow, creating new career opportunities and job stability you can count on. Key Responsibilities: · Act as the main point of contact for assigned customer accounts. · Manage orders from entry to delivery, ensuring accuracy and on-time performance. · Handle customer inquiries and resolve issues quickly and professionally. · Monitor inventory levels and coordinate with planning, logistics, and production teams. · Provide updates on order status, shipping, and delivery schedules. · Support customer QBRS, visits, and quality-related communications. · Prepare reports and analysis to support account performance and KPIs. · Promote continuous improvement in customer service processes Requirements: · Required studies: Bachelor’s degree in international Trade, Administration and/or related. · Experience in freight forwarding, logistics, customs, warehousing (preferred). · Proficiency in Microsoft Office. · Theoretical and practical knowledge of INCOTERMS. · Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers! · Bilingual (English / Spanish) - fluent in both verbal and written forms. · Ability to handle customer inquiries, complaints, and escalations effectively. · Organizational and problem-solving skills with attention to detail. Skills: · Strong communication and interpersonal skills. · Experience in coordination Ground Solutions · Sense of urgency · Teamwork · Analytical capacity · Troubleshooting · Initiative What do we offer: · Monthly salary competitive · Full-time permanent contract · Career development and growth opportunities · legal benefits Job Type: Full-time