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Overview At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department. Responsibilities Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals. Support all safety programs to ensure a safe work environment for all associates and Delivery service providers. Proactively identify and lead process improvement initiatives and Lean tools. You are the owner of your operation; you will lead a multidisciplinary team, manage personnel supported by the HR team, ensure safety and productivity of your station, and act as an agent of change for people and for the company. Help in daily operations: Receive, scan, lift and move shipments up to 25 kgs. Route shipments within the AMZL coverage area. Support and assign job duties to process assistants. Adapt to sudden changes and growth according to operational necessities. Track and monitor sorting operation and driver’s dispatch. Continual standing and/or walking an average of 5 miles daily. Ability to work in construction/distribution environments that may be noisy, unlit, unheated, not air-conditioned. Supervisory Responsibilities You will be part of the Amazon Logistics Team, responsible for the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers. Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers. You are responsible for ensuring that you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs. One of the most important aspects of your job is to lead change at internet speed and drive innovation. A day in the life After generating the weekly work plan of the operation, you will lead the operation shifts, largely at night. Your job is to ensure the safety of your work team, develop your team, meet quality goals, adhere to the work plan, and resolve issues as they arise. Basic Qualifications 1+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Speak, write, and read fluently in English Preferred Qualifications 1+ years of performance metrics, process improvement or lean techniques experience Company Servicios Comerciales Amazon Mexico S. de R.L. de C.V. Job ID: A Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr